Privacy Policy
Who we are
This website is operated by Laura Uphill, trading as Gwen’s Garden (“we”, “us”, “our”), based in Plymouth, UK. We are the data controller responsible for your personal information. You can contact us at info@gwensgarden.co.uk.
Information we collect
Contact and enquiry forms: When you use our Contact form or Wholesale enquiry form, we collect your name, email address, phone number (where provided), and the content of your message.
Orders: When you place an order, we collect your name, delivery and billing address, email address, phone number, and details of the products or event tickets purchased.
Payments: Payments are processed securely by our payment provider. We do not store your full card details on our servers — these are handled directly by our payment processor in line with their own security standards.
Newsletter: If you sign up to our newsletter, we collect your email address (and name, if provided) to send you updates about products, events and offers. You can unsubscribe at any time using the link in any newsletter email.
Website analytics: We use analytics tools to understand how visitors use our website, such as which pages are viewed and how long visitors stay. This information is generally anonymised or aggregated and helps us improve the site.
How we use your information
We use your information to:
- Process and deliver your orders and event bookings
- Respond to enquiries and provide customer support
- Send newsletter updates, where you’ve opted in
- Understand and improve how our website is used
- Meet our legal, accounting and tax obligations
Who we share your information with
We share information with trusted service providers who help us run our business, including:
- Our website hosting provider
- Our payment processor
- Our delivery/courier service
- Our email/newsletter provider
- Our analytics provider
We do not sell your personal information to third parties.
How long we keep your information
We keep your information only as long as necessary for the purposes it was collected — for example, order records are kept in line with our accounting and tax obligations, and enquiry messages are kept only as long as needed to resolve your query, unless you become a customer.
Your rights
Under UK data protection law, you have the right to:
- Access the personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your information, where applicable
- Object to or restrict how we use your information
- Withdraw consent at any time, where we rely on consent (such as the newsletter)
- Complain to the Information Commissioner’s Office (ICO) if you have concerns about how we handle your information
To exercise any of these rights, contact us at info@gwensgarden.co.uk.
Cookies
Our website uses cookies. For full details on the cookies we use and your choices, please see our Cookie Policy.
Changes to this policy
We may update this policy from time to time. The current version will always be available on this page.